Electric vehicles (EVs) are rapidly moving from a niche market into mainstream commercial fleets. For businesses in construction, delivery, and field services, this transition promises lower fuel costs and reduced emissions. However, it also introduces a significant challenge: vehicle maintenance. Consequently, fleet managers must now focus on upskilling their technicians to handle the unique demands of electric work trucks and vans. The skills that have kept your diesel and gasoline trucks on the road are simply not enough for these advanced new vehicles.

From Wrenches to Laptops: The New Skillset

First and foremost, the most significant change is the shift from mechanical to electrical and software-based diagnostics. Your technicians need a thorough understanding of high-voltage battery systems, which are fundamentally different and more dangerous than traditional 12-volt systems. Specifically, they must be trained in proper depowering procedures to work safely. In addition, diagnosing problems in an EV often involves interfacing with complex software and battery management systems (BMS). Therefore, proficiency with diagnostic tablets and understanding software updates are becoming just as critical as knowing how to turn a wrench.

Finding Quality Training and Certification

Fortunately, the industry is responding with new training and certification programs. For instance, the National Institute for Automotive Service Excellence (ASE) offers credentials, including a full series of ASE Electric Vehicle Certification Tests, that validate a technician’s knowledge. Moreover, original equipment manufacturers (OEMs) like Ford Pro and GM Envolve provide extensive, vehicle-specific training for the fleets purchasing their electric trucks. Another key point is to explore programs at local community colleges, which are increasingly partnering with manufacturers to develop EV maintenance curricula, a trend highlighted in a recent FleetOwner article on EV technician training. Proactively enrolling your team in these programs is a direct investment in your fleet’s uptime.

Reimagining Shop Safety and Tools

The introduction of EVs requires a re-evaluation of your entire maintenance shop environment. For example, you must invest in new tools and personal protective equipment (PPE). Insulated hand tools, certified high-voltage gloves, and face shields are no longer optional but are essential for safety. Furthermore, you should designate specific service bays for EV work, clearly marked and equipped with the necessary safety gear and charging infrastructure. This not only protects your technicians but also streamlines the repair process, ultimately getting your vehicles back in service faster.

Also read: Fuel & Maintenance: Win the Cost War for Your Fleet