It is a common sight. A porch with a box of snacks and a note that says “For our delivery heroes.” Customers leave these out to thank drivers for their hard work. While this is a very kind gesture, it can also bring up questions for both drivers and fleet managers. Therefore, it is important to have clear guidelines.

Driver Guidelines for Gracious Acceptance

First, a driver should know what is okay to take. The best advice is to only take things that are pre-packaged and sealed. This ensures the food is clean and safe to eat. Drivers should avoid any homemade baked goods. While the intent is good, there is no way to know if the food is safe. It is also a good idea to accept only one or two items. This shows respect and leaves some for the next driver.

In addition, drivers should be polite and show their thanks. A quick wave or a verbal “thank you” goes a long way. Many customers have doorbell cameras and enjoy seeing the drivers’ reactions. Consequently, this small act of kindness helps build good relationships with the customers on the route.

Why Your Fleet Needs a Policy

For fleet managers, the issue is more complex. A company must have a clear policy on accepting gifts. This policy protects both the driver and the business. Most companies consider small, low-value items like a snack to be acceptable. However, cash or gift cards are usually not allowed. This is because they can be seen as a bribe or a tip for a job already paid for.

Moreover, accepting items that are not sealed could lead to legal issues. If a driver gets sick from a homemade snack, the company could face a lawsuit. A clear policy on what to accept, and what not to accept, protects everyone involved. It is also wise to remind drivers not to take too many items. Taking a whole box of snacks can give a bad impression and lead to customer complaints.

This simple act of kindness from a customer can be a positive for your fleet. It shows that people appreciate your drivers. By having a clear policy and training your drivers on what to do, you can ensure it remains a positive and safe practice.

For more information on gift acceptance policies, fleet managers can review guidelines from the Institute of Business Ethics.

Also read: Keep Your Best Drivers with a Strong Safety Culture